Frequently Asked Questions

Yes. You can ship out from small sample to heavy cargo. Please check our various service options.
Please check Article 8 of our "Terms and Conditions of carriage".
Addition your shipments are subject to import regurations at destination countries.

Export shipments from Singapore
Please check Article 8 of our "Terms and Conditions of carriage".
Addition your shipments are subject to import regurations at destination countries.

Import shipments to Singapore
Restricted goods are defined by our office in origin countries.
We recomend you to ask shipper to contact our offices to get more details.

In Aviation law, Some items may endanger the safety of an aircraft or persons on board it. The air transportation of these dangerous materials can either be forbidden or restricted.
We may ask you to submit Material Safety Data Sheet (hereinafter MSDS) for additional information.
When you ship "Dangerous Goods", you need to make suitable packaging and declarations as "Dangerous Goods"under your responsibilities.

* More details? please check here.

We are highly appreciated to your considering security and safety of our shipments.
If you need more details, please contact us at +65-6543-2145.

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

The volumetric divisor has changed to 5000 and applies to our IEX Export,
IEX Import and IEX Economy.
Definite products as per the below formula:
*Calculation Method
Volumetric Weight (kg) = Length (cm) x Width (cm) x Height (cm) ÷ 5,000 (cm³/kg) [The result is rounded up to the nearest 0.5 kg.]
*Sample Calculation
A shipment measures 40 cm x 50 cm x 60 cm and has an actual weight of 15 kg.
Its volumetric weight is: 40 x 50 x 60 ÷ 5,000 = 24.00 kg. The shipping charge is calculated based on this 24 kg volumetric weight value.

No. We don't have drop-off locations for now.

Export shipment from Singapore
We don't have pick-up service on that days.

Import shipment to Singapre
Delivery on Saturday is available. Please contact ONE Express then place to order for Saturday delivery by Friday. We don't have Sunday and holiday delivery service.
For more details, Please contact ONE Express customer service at +65-6543-2145.

We don't have COLLECT service. Instead of this, ONE Express offers IEX Import service.
For more details, Please contact ONE Express customer service at +65-6543-2145.

We don't have such a service.

Following our terms and conditions, The liability of ONE Express for Cargo damage, unless Clause 8 of this Article applies, shall be limited to 19 SDRs per one (1) kilogram or 100 USD per Cargo whichever is greater. If you need cargo insurance, please contact insurance company by your own.

Yes. We have some countries not to provide our services because of each country situation.

P.O box is belonging to post office. So that we are not allowed to deliver to P.O. Bos basically.
Addition, our service is completed by getting proof of delivery so we basically does not deliver without signature for delivery.

Our door to door service will be completed by proof of delivery. So we can not deliver shipments to such locations.
However if the importer request us to deliver to such as secured box.

Please contact ONE Express Customer Service first.
We may offer you the additional fees for the changes.

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
The volumetric divisor has changed to 6000 and applies to our IEX Customize. Definite products as per the below formula:


*Calculation Method
Volumetric Weight (kg) = Length (cm) x Width (cm) x Height (cm) ÷ 6,000 (cm³/kg) [The result is rounded up to the nearest 0.5 kg.]
*Sample Calculation
A shipment measures 40 cm x 50 cm x 60 cm and has an actual weight of 15 kg.
Its volumetric weight is: 40 x 50 x 60 ÷ 6,000 = 20.00 kg. The shipping charge is calculated based on this 20 kg volumetric weight value.

Following our "terms and conditions", The liability of ONE Express for Cargo damage, unless Clause 8 of this Article applies, shall be limited to 19 SDRs per one (1) kilogram or 100 USD per Cargo whichever is greater.

Our billing cycle is around 15 days. We will mail the invoie to you within 10 days after issuing invoice.

You can chekco our issed invoice. Please make your payment accordingly.